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"Comfortable beds and a convenient location for an early morning flight out of Cleveland."

"This hotel met expectations. It was convenient to be next door to so many restaurants and Costco."

"I was in town because I had someone in the ICU at Cleveland Clinic. They were booked out for one day so I originally only booked 2 days. They found out about my situation and made room for me on their booked day and gave me a discount rate so I could afford to stay longer. They are an amazing team "

"The room was dirty and in need of major repairs. The floor had mud on it when we walked in, the tub had yellow stains that showed it needed to be cleaned, the beds had stains on them. We were given two towels for three people. When we asked for more, they didn’t have any. What hotel doesn’t have enough towels? We were told that the room would be cleaned our second morning and it was never touched. I will not stay here ever again. "

"Always clean, professional, courteous staff, good food bar, nice welcome by reception"

"Room was missing a lot of things and breakfast selection was lack luster compared to the last best western plus I stayed at..there was nothing plus about this one.."

"No jets in the "whirlpool" - no towels at the pool - did not have the room I reserved - dirty towel laying on fifth floor hallway for our entire stay - no shampoo in the room. Just an unloved property. "

"The room was clean except there was water all in the coffee tray thing. It obviously had leaked out and no one cleaned around it or refilled it because they would have seen all the water."

"Elevator was out if service. We had an elderly member who had walk up and down 5 flights of stairs. Unacceptable. Hotel had no plan in place to accommodate. "